CWA Legislation to Protect NY Call Center Workers Signed Into Law

We had some good news out of Albany to finish up 2024 - on December 21, our bill to protect New York State-contracted call center workers was signed into law!

State and local governments often contract with private sector companies for call center services. But when a contract changes hands, an entire workforce can be laid off, despite years of training and expertise. The new law, drafted and fought for by CWA, protects State-contracted call center workers from losing their jobs if the contract changes hands.

The bill was passed earlier in 2024 thanks to the hard work of our Legislative Political Action Team members who held meeting after meeting with elected officials to advocate for the bill and share personal stories about jobs coming under threat.